Returns & refunds

• Unopened cards: return within 30 days of delivery for a full refund. We cover return shipping.
• Opened, working cards: return within 30 days, complete and undamaged, for a refund minus a 15% restocking fee.
• Defective or damaged cards: replaced or fully refunded within 30 days. No restocking fee, ever.
• After 30 days: the manufacturer warranty applies, and we'll help you file the claim.

Your 30-day window begins on the date the carrier records your package as delivered — not the date you ordered or the date it shipped. If your order arrived in more than one package, each item's window starts from its own delivery date.

Orders delivered between November 15 and December 24 can be returned until January 15 of the following year, so holiday gifts aren't rushed.

A card is "unopened" when the manufacturer's factory seal or security sticker is intact and the box has no tears, writing or shipping labels stuck to it. Please put the retail box inside a shipping carton — don't ship it in the bare box.

Unopened returns receive a 100% refund of the item price and original shipping charges (if you paid for expedited delivery). We email a prepaid, insured UPS return label at no cost to you.

We understand: sometimes a card doesn't fit your case, your power supply isn't up to it, or you simply changed your mind. Opened cards can still be returned within 30 days if they are:

• Physically undamaged, with no scratches, bent fins, pin damage or signs of disassembly.
• Complete with every accessory: support bracket, 12V-2x6 / 16-pin adapter, manuals, stickers, ARGB cables and any included extras.
• Not registered for a game bundle or promotion code that has been redeemed (or the value of that code will be deducted).
• Returned in the original retail packaging, including the foam inserts and anti-static bag.

Opened returns carry a 15% restocking fee. This covers inspection, re-certification and the fact that we can no longer sell the unit as new. The return label is free; the fee is simply deducted from your refund.

If your card won't post, shows artifacts, crashes at stock settings, has a fan that doesn't spin, or arrives physically damaged, contact us within 30 days of delivery. We'll ask a few quick troubleshooting questions (driver version, power supply, which slot) and may request a short video or photos.

Once confirmed, you choose: an advance replacement shipped before you send the original back (subject to a temporary card authorization), a standard replacement, or a full refund. Defective returns never carry a restocking fee and we pay shipping both ways.

Visible shipping damage? Please photograph the outer box before opening and contact us within 48 hours of delivery so we can file with the carrier. You will never be asked to deal with the carrier yourself.

• Cards with physical damage caused after delivery, including damage from installation, liquid, or improper handling.
• Cards that have been disassembled, re-pasted, fitted with a water block, shunt-modded or had their BIOS flashed.
• Cards whose serial number doesn't match the one recorded on your invoice.
• Items returned after 30 days (these move to manufacturer warranty).

1. Email support@asusrogastral.com or call (888) 555-0190 with your order number and the reason for the return.
2. We'll issue a Return Authorization (RMA) number, usually within one business day.
3. You'll receive a prepaid, insured UPS label. Write the RMA number on the outside of the shipping carton.
4. Drop it at any UPS location or schedule a pickup. Keep your drop-off receipt.
5. We inspect the return within 2 business days of arrival and email you the result.

Packages sent without an RMA number may be delayed or refused, so please contact us first.

Refunds are issued to your original payment method within 2 business days of a successful inspection. After that, timing depends on your bank:

• Credit and debit cards: 3–10 business days to appear on your statement.
• PayPal, Apple Pay, Google Pay: usually 1–5 business days.
• Cryptocurrency: refunded in USD-equivalent value at the time of purchase, sent to a wallet address you confirm in writing, in the same coin you paid with. Network fees for the refund are covered by us.

Want a different model instead? We'll process your return and place the new order at the same time, so you're not waiting for the refund to clear. If the new card costs less we refund the difference; if it costs more we'll send a secure payment link for the balance. Unopened exchanges have no fee.

You can cancel free of charge at any time before your order ships. Orders typically leave our warehouse the same business day if placed before 3pm ET, so contact us quickly. If it has already shipped, you can refuse delivery or follow the unopened return process above.

If we lower the price of a card within 14 days of your delivery, contact us and we'll refund the difference once per order. This doesn't apply to limited-quantity flash sales or competitor prices.